Brevity Course

AI Document And Knowledge Systems

Un corso per aziende che vogliono creare contesto AI affidabile da documenti e conoscenza aziendale.

Cosa saprai fare dopo

- mappare fonti documentali
- definire struttura knowledge
- marcare fonti e lacune
- pianificare use case knowledge

Moduli

Modulo 01

Document inventory

Inventory documents by usefulness, owner, freshness, sensitivity and business workflow.

Checkpoints

- List document types and storage locations
- Add owner, update frequency and freshness risk
- Mark sensitivity and allowed use
- Prioritize documents by workflow value

Consegna

A document source inventory for one business area.

Assessment

Explain which documents should be excluded or reviewed before AI use.

Modulo 02

Knowledge structure

Turn file piles into a navigable knowledge structure tied to workflows and decisions.

Checkpoints

- Group documents by workflow and decision type
- Identify repeated questions each group should answer
- Define tags for owner, source type and customer relevance
- Mark gaps where no reliable document exists

Consegna

A knowledge map with groups, tags and known gaps.

Assessment

Show how the map helps a person find evidence faster.

Modulo 03

Source-backed answers

Design answer rules that separate facts, citations, assumptions and missing information.

Checkpoints

- Define a citation requirement for important claims
- Create a section for assumptions
- Create a section for missing information
- Write a refusal rule for unsupported answers

Consegna

A source-backed answer format for knowledge workflows.

Assessment

Explain why an answer without sources should not be treated as final.

Modulo 04

Knowledge workflow

Plan how the knowledge system stays trustworthy after the first setup.

Checkpoints

- Assign update owners for source groups
- Define review cadence and expiry rules
- Set rules for sensitive or outdated documents
- Create a maintenance checklist

Consegna

A maintenance workflow for a business knowledge system.

Assessment

Describe what happens when a source is outdated but still used often.

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Document inventory

Inventory documents by usefulness, owner, freshness, sensitivity and business workflow.

Checkpoints

- List document types and storage locations
- Add owner, update frequency and freshness risk
- Mark sensitivity and allowed use
- Prioritize documents by workflow value

Consegna

A document source inventory for one business area.

Assessment

Explain which documents should be excluded or reviewed before AI use.

Knowledge structure

Turn file piles into a navigable knowledge structure tied to workflows and decisions.

Checkpoints

- Group documents by workflow and decision type
- Identify repeated questions each group should answer
- Define tags for owner, source type and customer relevance
- Mark gaps where no reliable document exists

Consegna

A knowledge map with groups, tags and known gaps.

Assessment

Show how the map helps a person find evidence faster.

Source-backed answers

Design answer rules that separate facts, citations, assumptions and missing information.

Checkpoints

- Define a citation requirement for important claims
- Create a section for assumptions
- Create a section for missing information
- Write a refusal rule for unsupported answers

Consegna

A source-backed answer format for knowledge workflows.

Assessment

Explain why an answer without sources should not be treated as final.

Knowledge workflow

Plan how the knowledge system stays trustworthy after the first setup.

Checkpoints

- Assign update owners for source groups
- Define review cadence and expiry rules
- Set rules for sensitive or outdated documents
- Create a maintenance checklist

Consegna

A maintenance workflow for a business knowledge system.

Assessment

Describe what happens when a source is outdated but still used often.